This is a challenging time for lots of people and we’re working hard to keep our clients, team and community safe. Our priority continues to be flexible, compassionate support for our clients and thoughtful, gentle care for people who have died.

Our aims during Covid-19

This is an especially difficult time for people who are planning a funeral. Our aim is to be responsible citizens, limiting transmission of the virus, while supporting you with as little disruption to our service as possible.

How we’re working to support you

We’re here to support you, so you can still plan a meaningful funeral. Funerals are going ahead as planned, though with fewer people at the ceremony.

We can guide you through different possibilities now that large gatherings have been restricted. There are crematoria that provide webcast services, and we’re here to help with all the details. We can also connect you with ministers and celebrants who support flexible rituals which take place at home or in our Friends and Family Room. It’s also absolutely possible to plan memorials at a later date.

Importantly, you can still come and visit the person who has died at our beautiful mortuary, whether they have died with Covid-19 or not. We are able to dress and care for each and every person with the same gentleness and thought.

To help keep you safe, we follow the government's guidelines on mask wearing as well as keeping visitor registries for the track and trace program. We keep a registry in both our mortuary and offices, where you can leave your name and a contact number. Our team will also wear masks whenever we're inside for the duration of a service.

We have moved our client meetings online. We have Zoom or we can speak over the phone. No matter how things change, we’re committed to providing our excellent service, keeping you fully informed and answering any questions you may have along the way.

What happens next?

While this is an unusual time, our values of openness, flexibility and responsibility remain exactly the same. We’ll provide thoughtful care and are here to stand alongside you and offer all our support.

Please do give us a call on 020 3589 4726 if you have any questions and want to talk.

Discover more about planning a funeral during Covid-19 via our Talking Death blog.